Have You Received Recognition in the Past 7 Days?
Gallup Organization is the leader in employee and customer engagement studies, methodology and implementation. We should know, we have been students of Gallup for more than three years.
Their employee engagement test is simply called Q12. It is comprised of 12 questions, each ranked 1 to 5 with a 5 being the highest level of engagement.
One of the questions that ranks among the lowest score of the dozen is "Have you received recognition in the past 7 days?"
Recognition can come from a co-worker, manager, or customer. It can be formal or informal. It can be as simple as "good job" to a written note.
Gallup points out that people are quick to point out errors, mistakes, screw ups and bad customer service. But the same people are aloof in providing positive feedback.
Like anything, it’s easy to get involved with this early on but as time passes, it’s easy to let it fade into the sunset. Gallup has pointed out that for engagement to be on the high end, recognition is important (when deserved).
With this in mind, I would like to recognize a few individuals as I have muddled through several projects over the past few weeks.
Dan, Jesse, Charles and Jason for doing the heavy work in loading and unloading the store fixtures.
Shelly for providing the design graphics. Dennis and Chuck for getting the display materials on time. Rick from Innovative Media who got not one, not two, but three installers on location to keep the signage hanging.
Craig for getting the Academy sound station up and working plus a redesign to boot. Mark for creating software to install a scanning station for our outlet center. The CTS talent for organizing their first clearance sale.
Kelly for organizing two great Academy events, Hair Manya and Rockaholic. Finally Gaye and especially Rob for working out the transfers, price records and new product setups for the flagship store.
I will say one thing more for Gallup’s Q12: Simple questions but not easy to do consistently. But in the end, priceless.
Happy Wednesday!
August 5th, 2009 at 1:05 pm
Don’t forget the GLC…..They did a great job at getting those last minute transfers out.
August 5th, 2009 at 1:19 pm
Thanks you LG it means a lot coming from you!!!
August 5th, 2009 at 1:24 pm
Thanks Larry. It’s great to hear things like this!
August 5th, 2009 at 1:58 pm
I second that Gary
August 5th, 2009 at 2:21 pm
The boys in the FH warehouse are awesome!! Kelly also needs the recognition!!! She rocks!!
August 5th, 2009 at 3:31 pm
Thanks for the recognition, glad you are happy with the final product.
August 5th, 2009 at 3:42 pm
Thanks for the positive feedback, Larry.
Rob put in lots of hours running the analytics and creating the transfers. He’s awesome!
Special thanks also to Jason B and the GLC production team for quickly turning around the extra transfers and the material handling group for getting the returned items back in stock right away.
August 5th, 2009 at 4:43 pm
The FHDC team never fails to impress, always Makin’ It Happen!!! Appreciate all your efforts!
August 5th, 2009 at 5:11 pm
Thank you Larry! We definately put a lot of sweat into that project!! I even learned how to use a pallet mover too! Maybe next time they will let me use the forklift when I am over there!
But seriously, we do appreciate the recognition. I think when a person feels appreciated they will work harder and are more willing to go the extra mile. It is important to not take advantage of a person’s hard work and dedication or else they might give up.
August 6th, 2009 at 12:33 pm
I want to thank Brandon Marsh, Jason Mccarens, John Butler, Kevin Landon, Deanna Lincoln and all of the Pickers in L.T. for getting these rush FH transfers done and shipped out.
August 6th, 2009 at 12:49 pm
I would also like to thank Peggy Paradis for helping out with the transfers that week. She was a huge help.
August 7th, 2009 at 2:42 pm
Thanks for the recognition Larry and Gaye. It was a lot of stressful work, but I’m glad you liked the outcome. I want to thank Lo and her girls, as well as everyone at the DC for helping to get this project completed. I’ll start getting ready for Shelby shortly. Maybe I’ll even come out and help if needed.
Thanks again!