July 1 begins a new era at TNG. And I have never been more excited.
TNG Hospitality takes the company full circle by filling in the missing link thus allowing all its customers (referred to as guests) to get everything they need from one source. Our business strategy for Hospitality is simple: To be the official concierge of Hospitality.
While Hospitality is all-encompassing, what’s most telling about this industry is that it’s based on guest satisfaction and the ability to deliver services over and above expectations. The Ritz-Carlton figured this out long ago and remains the only hotel chain that has won not one, but two Malcolm Baldrige awards for quality.
The Ritz understands their guest’s needs and documents their best guests relentlessly. Properties such as The Peninsula, Four Seasons, Wynn, and Montage live and breathe this credo as well. But there are thousands others, mostly independent, that strive to be the best.
That’s where we come in. If our guest’s can dream it, we can make it. From custom filling to custom manufacturing to custom packaging, TNG Hospitality is all-encompassing. It debuts officially with the launch of thebeautybook Fall 2010 edition coming out early July. It was quite the undertaking.
I’ll give you a hint of what is up our sleeves and in some instances, it truly is magic. One area that upscale properties are focused on is in-room refillable amenities. Instead of offering bottles of shower items, lotions and such, they provide refillable containers that are both earth-friendly and “green.” Not only did we develop a complete system for properties, but we went a step further and designed a tamper-resistant bracket to prevent theft of the bottles.
It’s amazing the things you get excited about when you launch something new. Organza bags is another one of those things. Organza bags are shear and have a pull-string top that closes the bag to create the perfect gift presentation. They come in many colors and sizes. As the official concierge of Hospitality, organza bags are a big deal to properties. For this reason alone, we now stock the largest assortment of organza bags in the USA.
Yes, this is exciting and truly is a leap forward to begin our next 25 years. Stay tuned for more such news.